Communication Flow Chart for Dystopia Rising AR.
Finding the correct answer to an issue can be a difficult task during a game or during the time between games. The same can be said for finding out who you need to speak to solve an issue.
Our goal this year is to be able to speak as one voice. Too many times in the past communication has been muddied because it is coming from too many different sources which might not have the full story.
So we are going to break this us into two sections to help the flow of information. We are going to start with the “at” game flow of responsibility
The “at” Game flowchart resembles an upside down pyramid
Guide:
The Guide in the field is the first line of communication and therefore the most important link in the communication chain. They are the boots on the ground during the event and can answer a lot of questions. One thing that we want to remember is that guides are players as well and may be engaged in the story. So to signal them that you need to ask a question, tap the area on your body where the guide has their guide pin. So they will know you need help.
We also want to remind everyone that guides need to eat and sleep as well. So be respectful of their time.
The guide may not know the answer, when that happens they will refer you to the next level of escalation. The ops desk or the Post Office
Ops Desk / Post Office:
During an active game these two locations are information hubs. The guides at these locations are well versed in their separate realms of control of the game.
The Ops desk is where to take questions of Rules or Plot. They also have a radio to reach out to owners/directors if it’s an issue they cannot handle.
The Post Office is where to go to ask about blueprints, materials or other logistic issues. They also have a radio to reach out to owners/directors if there is an issue they cannot handle.
Employees:
The following employees are responsible for specific information.
Nikki Robertson is the Lead Logistic Employee. She is the head postie!
Ian McReynolds Is the Lead Guide Employee. Running Ops desk during the weekend and making rules calls
Beth Bearden is our Lead Settings Employee. She is responsible for making the camp look good! Ask her about props or settings.
Cody Padgett is our Lead Writer. If you have questions about the story. He is your guy!
Lauren Meyers is our Marketing lead. Her work is the marketing info you see during the month.
Like our guides, our employees are players as well. So remember they need to eat and sleep as well.
Owners/Directors:
At the bottom of the pyramid we find our owners and Directors.
Truate Bearden is our Experience Design Director. He is the final word on story and rules and anything in-game.
Curtis Haines is our Community management director and customer service director. He is the one who deals with the interpersonal problems and problems that arrive with the physical camp.
He is on call all weekend. He is the one to wake up if there is an issue that needs to be solved.
During the time between games we do not want guides or employees to have to field questions because they may not be in their wheelhouse. So we have two out of game communication channels.
If you have concerns about your character sheets or a logistic question. Please Email
Logistics@DystopiaRisingAR.com
If you have questions about rules, story or anything of that nature. Please Email
If you are unsure which of the two categories are the best choice. Please Email
If you have concerns about a community Issue or safety issue please contact me directly at
You can also ask questions in our discord which is an easier and faster way to get information.
The discord channel is being monitored all the time by Truate and I. Employee’s often hang out there as well, so someone will get an answer for you.
The most important thing to remind everyone that this is no one’s full time job. Please have patience and understanding while we are working on things for you.
Hopefully this will help us all get better at making sure we are all on the same page. There has been many changes in our community and the game in general. So if you have a concern or an issue that you want an answer to. Please let us know. You can still hit our feedback button on our website or even use the anonymous feedback as well.
Our motto is, “ IF we don't know, we can fix it.”
Till Next Time survivors!!
See you in the waste!